Account Management - Ultra Electronics CEMS UK

Manufacturing & Card Systems have now opened a new Rapid Prototype / Small Volume Assembly and Engineering Services operation in Cambridge... Ultra CEMS recruits new Sales & Marketing Manager.
... With some 25 years experience selling in the EMS industry, Nick Mair... Ultra Electronics is
... awarded prestigious ISO 14001 Environmental Accreditation ... Development of BGA under-fill process
...As a result of a particular customer requirement, Ultra... AS/9100 accreditation
...Ultra CEMS gained the prestigious AS/EN9100 accreditation... Ultra CEMS go LEAN!
...we successfully carried out two lean manufacturing initiatives... Additional Flow Solder Capability
...we have added a further piece of equipment... Ultra CEMS introduce Selective Soldering
...to further enhance
our manufacturing capabilities... RoHS Compliance service
...compliance service for customers effective from November 2005... Ultra CEMS introduces paperless repair
...Ultra CEMS has recently acquired i-Base5 software... Emerging as a market leader
...Ultra's business growth has been dramatic... Lead Free Demonstration
...lead free soldering of a PCB assembly at the Nepcon Trade Show... IPC training at Ultra CEMS
Ultra CEMS continue to develop their IPC training capability... Flying Probe capability
We have recently invested in an on-site Flying Probe Test capability... 0201 placement
Contract Electronics Manufacturer, Ultra Electronics have... Lead Free Soldering
Weymouth based contract electronics manufacturing... New Web-site
We are currently developing a new website under the...

Account Management

Ultra Electronics CEMS operate as your 'virtual factory'. We have developed a business model for our customers which minimises the normal problems associated with remote geography and external communication. Because we are aware that the availability of accurate, up to date information in relation to your products is critical to your business, we have provided two main sources of information for each customer:-

Customer Relationship Management

Each customer has an Account Manager. The role of the account manager includes:-

Providing a single point of contact for all commercial issues

Liaison between functions and disciplines on behalf of our customer

Ensuring effective communication takes place between the two businesses

Communicating customer requirements within Ultra to the relevant people

Making sure there are no surprises for our customer

Ensuring Ultra operate as a 'low maintenance' supplier to our customer

The Account Manager has the authority to operate across functions & disciplines, thus providing solutions to potential problems long before they become an inhibitor to product delivery or specification compliance.

Our account management team use the latest in customer relationship management (CRM) tools to allow tasks and actions to be monitored against timelines.

On line Product Tracking

In addition, we are developing a Customer Area on our web-site.

Each customer will have access to the customer area via a unique ID password controlled portal. Once inside the area, each customer will be able to see real-time information about their products together with relevant articles posted by engineers and buyers from Ultra CEMS. Typical information available will include:-

Prototype status

NPI Minutes

Work In Process status

Confirmed Delivery date

Materials issues

Issue level and Build status

By making quality information available to our customers we aim to operate as an extension of their own facility. You can rely on Ultra, your specialist electronics manufacturer.